What happens to my data if I close my account?

We keep your account data for two years after closure to comply with payment regulations. You can request permanent deletion via support@venusslot.xyz, and we'll remove it within 30 days. Transaction records for DANA, OVO, GoPay and QRIS deposits stay seven years for regulatory reasons.

Reference

How We Protect Your Privacy at venus slot

Your account, payment details and personal information stay secure on our platform.

Account data encrypted end-to-endDANA, OVO, GoPay and QRIS payments processed securelyYour withdrawal history never shared with third parties

Explore the Lobby Read FAQ

What Data We Collect and Why

venus slot Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at venus slot, we collect your name, email, phone number and address to verify your identity and comply with local payment regulations. Deposits and withdrawals via DANA, OVO, GoPay and QRIS trigger transaction records we retain for seven years. We also

1
log your login times, device type, browser and IP address to detect fraud and unauthorised access. Cookies on your browser help us remember your language preference and game session state. Where local law permits, we may process this data to improve our platform, but we never
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sell your information to marketers or data brokers.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

How to Request Changes to Your Data

Our privacy team handles all data requests during our support hours. You can ask us to view, update or delete your personal information.

Live chat Open a chat window inside your account under Help. Our team replies Monday to Friday, 09:00–21:00 Indonesian time.

Email support Send your privacy request to [email protected] with your account username and the specific data you want to access or change.

Account settings Update your email, phone number and address directly in Settings > Personal Information without waiting for support.

HOW WE HANDLE YOUR TRUST

Data Security and Your Rights

We encrypt all data in transit and at rest, meaning your account credentials and payment details pass through secure SSL channels the moment you log in.

Encryption standard

All data in transit uses TLS 1.3. Stored passwords are hashed with bcrypt, making them unreadable to anyone inside our systems.

Account security

Two-factor authentication via SMS or email is available in your Settings. Enable it to block login attempts from new devices without your approval.

Cookie control

Reject non-essential cookies in our consent banner, and we'll stop collecting behavioural data. Essential cookies stay active to keep your session live.

Data portability

Request a copy of all your personal data and we'll email you a JSON file within seven days. Use it to move to another platform if you choose.

Retention periods

We keep your account data for as long as your account is active, plus two years after deletion. Transaction records stay seven years for payment compliance.

Dispute resolution

If you believe we've misused your data, contact our data protection officer at [email protected] and we'll investigate within 14 days.

Frequently Asked Questions About Your Privacy

We've gathered the questions players in Medan and across Indonesia ask us most about how we handle their personal data and account security. Read on to understand your rights and how to take control of your privacy settings at any time.

We keep your account data for two years after closure to comply with payment regulations. You can request permanent deletion via [email protected], and we'll remove it within 30 days. Transaction records for DANA, OVO, GoPay and QRIS deposits stay seven years for regulatory reasons.

Yes. Log into your account, go to Settings > Download My Data, and we'll email you a complete export within seven days. It includes your profile, transaction history, login records and any notes our support team added to your account.

We share only what's needed with payment processors to complete your DANA, OVO, GoPay or QRIS transaction. Game studios see only your player ID and play history, never your name, email or phone. We never sell your data to third parties for marketing.

Every withdrawal attempt triggers a one-time PIN sent to your registered phone number. You must enter it within five minutes to confirm the transfer. This prevents unauthorised access even if someone knows your account password.

We use session cookies to keep you logged in and analytics cookies to track page performance. Accept or reject them in our consent banner at your first visit. Rejecting non-essential cookies won't block your account access, only slow our site recommendations.

Your account remains open indefinitely. We do not delete inactive accounts or forfeit your balance. You can return months later and log in normally. Your funds are always yours, subject to local law.

Go to Settings > Personal Information and update your address or phone number directly. Changes take effect immediately. For identity verification documents, contact live chat during business hours to upload a new ID or proof of address.

How We Protect Your Privacy at venus slot

How to Request Changes to Your Data

Data Security and Your Rights

Encryption standard

Account security

Cookie control

Data portability

Retention periods

Dispute resolution

Frequently Asked Questions About Your Privacy

01 What happens to my data if I close my account?

02 Can I see what personal information you have about me?

03 Do you share my data with game studios or payment processors?

04 How do you keep my withdrawal requests secure?

05 What cookies does venus slot use and can I turn them off?

06 If I'm inactive for a long time, what happens to my account and funds?

07 How can I update my personal information if I've moved or changed my phone number?

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